How to create and manage a 511 account

ITD’s traveler information website offers the ability to create a personalized 511 account, allowing you to customize your dashboard, schedule alerts to stay informed, and personalize your experience when calling into *511.

Tour this feature

Create an account

  1. Click or tap the account icon in the top-right corner of the 511 website
  2. Select Sign Up Now
  3. Enter your Full Name, Email, Password, and Mobile Phone Number (optional)
  4. If a Mobile Phone Number is entered, a verification code will be sent to the device
  5. On the next page, you will be asked if you are interested in Commercial Vehicle Information. By toggling this on, your map will default to Truckers’ View (read more about that here)..

Access account settings

Once you are logged in, click or tap the account icon in the top-right corner to access account settings. There are three tabs in the settings module:

  • Profile
  • Alerts
  • Dial in

Under the Profile tab, you can:

  • Update your name
  • Update your email address
  • Change your password
  • Classify yourself as a Commercial Vehicle Operator (CVO)
  • Delete your account

Under the Alerts tab, you can:

  • Add or update a mobile phone number (a verification code will be sent)
  • Select the priority of alerts you’d like to receive for your favorited routes, places, and custom areas
    • Critical - Unplanned road closures and other highest-priority events
    • Urgent - Traffic-impacting closures, delays, or construction
    • Routine - Warnings and information
    • All - All road events
  • Toggle on or off Emergency Alerts. These are statewide emergency alerts broadcasted by the DOT.

Under the Dial In tab, you can:

  • Toggle on or off the personalized 511 caller experience. By activating this feature, you will hear information about your favorite routes and locations when calling into ITD *511.
  • Link up to three (3) phone numbers to use when calling into ITD *511.

Favorite a camera

Use this feature to save a camera view to your favorites.

Via thumbnail camera view

  • Click or tap on the heart in the top-left corner of the thumbnail.
  • A pop-up will signify the camera has been saved. It will now be available on your homepage dashboard.

Via enlarged camera view

  • Click or tap on a camera thumbnail to view an enlarged camera view (find cameras by activating the Cameras/Plow Cameras layers or by clicking on events with nearby cameras)
  • The full-screen camera view will open
  • Click or tap on the heart in the bottom-right corner.
  • A pop-up will signify the camera has been saved. It will now be available on your homepage dashboard.

Favorite a place

Use this feature to save a place search (e.g. a city, address, or landmark) to your favorites.

  1. In the search bar, expand the “Search by” button to search by place ( ).
  2. Search for a place (e.g. Boise, ID)
  3. Press Enter ⏎ or click search .
  4. Once search results load in the content tray, click or tap the heart icon in the top-left corner.
  5. A module will appear to select the following:
    • A) A Display Name for the favorite place
    • B) Enable SMS alerts (phone must be verified)
    • C) Enable Email alerts (email must be verified)
    • D) Schedule days and times to receive alerts
  6. Once finished, click Create Favorite
  7. The map will display, the favorite icon will turn blue, and the place will be saved to your favorites list.

Favorite a route

Use this feature to save a custom route search (point A to B) to your favorites.

  1. In the search bar, expand the “Search by” button to search by route ( ).
  2. Type a city or address as the starting location. (e.g. Boise Airport) and one in the end location (e.g. Pocatello)
    • OR, right-click on the map to Start Route Here or End Route Here
  3. Press Enter ⏎ or click search .
  4. Once search results load in the content tray, click the heart icon in the top left corner.
  5. A module will appear to select the following:
    • A) A Display Name for the favorite route
    • B) Enable Email alerts (email must be verified)
    • C) Enable SMS alerts (phone must be verified)
    • D) Schedule days and times to receive alerts
  6. Once finished, click Create Favorite
  7. The map will display, the favorite icon will turn blue, and the route will be saved to your favorites list.

Customize your dashboard

When you are signed into your 511 account, the content tray will load your Favorites list.

Customize your 511 Dial-In experience

  1. Click or tap the account icon in the top-right corner to access account settings. There are three tabs in the settings module:
    • Profile
    • Alerts
    • Dial in
  2. Under the Dial In tab, toggle on the ‘Hear my favorites first when calling 511’ setting.
    • By activating this feature, you will hear about critical disruptions and delays on your favorite routes when calling into ITD *511.
  3. Link up to three (3) phone numbers to use when calling into ITD *511.